Quick answer: Noise complaints in reviews (“too noisy”, “had to shout”, “couldn’t hear each other”) are a sign the room, not the guests, is the problem. Track those words, fix the room with ceiling and wall panels, and then reply to reviews with what you changed. Fixing the cause reduces repeat complaints.

Key takeaways

  • Search your reviews for noise words.
  • Fix the room first, then respond.
  • Tell reviewers what you changed.

How do I spot noise complaints?

Search Google and TripAdvisor reviews for “noisy”, “loud”, “shout”, “echo” and “can’t hear”. Note which days and times come up. If the same words appear again and again, the room is the problem, not the guests.

Fix the room

Most of the noise comes from hard surfaces, so the fix is absorption (how much sound gets soaked up). Start with the ceiling over the busiest seating, then add panels on one long wall. A 10 × 6 m restaurant usually needs 28–38 panels, which is 28 × S$185 = S$5,180 up to 38 × S$185 = S$7,030 installed. See restaurant too loud: what fixes it.

Not sure what your room needs? Send us a photo on WhatsApp or request a free quote. We'll tell you how many panels, where they go and the price. See our restaurant acoustic panels and recent projects.

Noise in restaurant reviews infographic

How should I reply?

Thank the guest and accept the point. Then say what you did, for example “We’ve added ceiling panels to reduce noise.” Keep it short and do not argue.

How long until it shows?

New reviews will reflect the change once guests sit in the treated room. Old reviews stay up, so a reply that explains the fix matters. Keep asking happy guests to leave a review after a good visit.

A simple review-tracking routine

Once a month, search your reviews for the noise words and count them. Note the day and time if guests mention it. After treatment, compare the same count three months later.

What to say in your reply

Keep it short and honest: "Thank you for the feedback. We know the room gets loud at peak times, so we've added acoustic panels to the ceiling. We'd love you to come back." Avoid defensiveness.

What we see on real jobs

A “loud” review is usually about the room, not the crowd. Hard surfaces cause it, and absorption fixes it.

Get a straight answer for your room

WhatsApp us (+65 8930 1905) a photo of your dining room, ideally taken during service, and tell us when it gets loudest. We'll come back with a ceiling-and-wall plan and a price. Ask us about installing outside opening hours.

WhatsApp us a photo · Request a free quote · See prices

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